The NFC requests that any complaints or grievances are first addressed with the staff member and/or their supervisor in order to resolve complaints at the lowest organizational level.

A complaint is an expression of verbal or written dissatisfaction reported to the Nebraska Families Collaborative (NFC). A grievance is a written report submitted to the NFC. Every person involved with the NFC has the right to file a complaint or grievance related to any aspect of dissatisfaction. Anyone can file a complaint or grievance. Youth and family members, NFC network providers or any stakeholders. A stakeholder is any person, agency, group or organization that has an interest in Nebraska youth and their families.

Grievance Procedures

The NFC values dignity in all aspects of families lives’ and autonomy and self-direction of the families we serve. In keeping with those values, the NFC recognize parents, guardians and youth have rights and responsibilities in the course of their service delivery. We invite you to review those rights and responsibilities.

Parent-Guardian Rights

Youth Rights